Apple E-Receipt
Next gen receipts &
Receipts management
Feature Goal
The goal of the E-receipt capturing system for Apple Card holders is to streamline receipt management by automatically storing receipts digitally, enhancing user convenience, reducing reliance on paper receipts, and driving greater engagement with Apple Pay while attracting new users to the platform.
Apple Card Holders
automatically storing receipts digitally,
driving
greater engagement with Apple Pay
The Challenge Modern Receipts have
1. Lost or Mismanaged Receipts
40% of people lose or misplace paper receipts within the first month
2. Confusion with Bank Statements
30% of users report confusion when reconciling their bank statements.
3. Email Clutter
65% of users find it challenging to locate receipts sent via email, due to inbox clutter or disorganized email folders.
4. Environmental Concerns
10 billion paper receipts annually in the USA alone, contributing significantly to environmental waste.
Role
UX Researcher | UX/UI Designer
Project Length
1 month
Tools
Figma, Zoom, Maze
Platform
IOS
Project Type
Solo - Concept
Feature Impact
Users
1.Enhanced Convenience: Users would save time and effort with automated and manual receipt management.
2.Improved Financial Management: Users can better track spending and manage budgets with advanced receipt features.
3.Better Return and Warranty Tracking: Users can easily track return deadlines and warranty expirations, avoiding financial loss.
Apple
1.Increase Apple Pay Usage: Apple Pay currently has around 507 million users worldwide, and this could increase engagement by an estimated 10-15%, as users are more likely to use the platform for its added benefits.
2.Competitive Advantage: Apple Pay could see a 5-10% boost in market share over platforms like Google Pay and Samsung Pay
3.Enhanced Data Insights: More detailed transaction data would provide Apple with better consumer insights.
The Industry
1.Retail Adoption: Retailers could see savings of up to 30-50% on receipt paper costs, especially for businesses issuing thousands of receipts daily. Transitioning to digital receipts can lower expenses and promote more eco-friendly practices.
2.Sustainability: If the Apple E-Receipt system were adopted by 25% of U.S. retailers, the country could save 100,000 trees annually and reduce water usage by 250 million gallons, contributing significantly to environmental sustainability goals.
Industry
Users
Apple
Product Highlight
Wallet Trust
Advanced Safety and Privacy
notice
Real barcode recognized by stores
95033457132
Personalized Tags
Organize your receipts in your way
Return & exchange
window reminder
User Research
We are trying to learn how users currently manage their receipts, identify the challenges they face, and understand their preferences for digital receipt management solutions. This knowledge will help us design a feature that effectively meets user needs and improves their experience.
learn
identify
understand
improves
Qualitative Interview:
- Number of Participants: 5
- Occupation: A mix of office worker and Business owners
- Age: 24 - 55
80%
have some sort of way to manage their receipts
60%
have lost important paper receipts in the past
100%
Show some level of Safety and privacy concern
when using credit card for purchasing
80%
Prefers using paperless receipts
40%
have uses receipt management app or tools
100%
uses receipts for return and exhanges
Competitor Analysis
Wireframe
Areas for Improvement:
Safety and Privacy updates
Added Multi Levels of safety notices to the system. For example, if a store or restaurant has been reported or investigated by the police or has a negative record, the safety statement will provide a warning about that establishment.
Rescan and review
Updated the system to allow users to edit manually captured receipts and review scanned receipts. This ensures that any errors in the initial scan can be corrected, providing greater accuracy and flexibility in managing your receipts.
review
scanned receipts
Tag Folders
Updated the system to include a folder feature where users can categorize receipts with their own tags. For example, purchases from Walmart can now be organized into different folders, such as electronics for work versus food, ensuring that receipts fall into the appropriate categories for easier management and retrieval.
categorize receipts
Multi Levels
Preferred
Preferred is a real-time translation app that seamlessly bridges language barriers for text, voice, and video communications, enhancing global communication and collaboration.
0-1
UX Research
UX/UI Design
Usability Test
Dreamer Cruise
An unparalleled luxury cruising experience, combining world-class amenities, exquisite dining, and immersive virtual tours to create unforgettable journeys.
Website design
UX Research
UX/UI Design
Airaware
Real-time air quality updates and health recommendations to help users manage their exposure to environmental pollutants.
0-1
UX Research
UX/UI Design
Usability Test
View More Project
Usability Test
Overall Feedback
The usability test for the digital receipt management system received positive feedback from participants. Users appreciated the intuitive design and found the features highly useful for managing their receipts. The concept of integrating receipt management with Apple Pay was well-received, with many participants expressing enthusiasm about the potential convenience and organization it would bring to their financial management.
Test & Iterate
I conducted a competitor analysis to identify the strengths and weaknesses of existing receipt management solutions in the market. This analysis helps us understand gaps and opportunities, allowing us to develop a feature that offers unique value and a competitive advantage.
identify the strengths and weaknesses
understand gaps and opportunities
